In late 2019, City of Parramatta joined with Western Sydney Local Health District to launch the first of a four-year study into how people moved about their neighbourhood (please see the map of the project area below).

To help guide future work in the neighbourhood including footpath upgrades, tree planting, and improvement to the pedestrian and cycle network, we wanted to understand how you felt about your neighbourhood and to explore how travel affected your health. More than 1,000 of you have participated so far – thank you!

Upgrades and improvement works

Work in the study area shaped by your feedback:

Since the 2019 survey, Transport for NSW (TfNSW) has closed the heavy rail line from Carlingford and provided an alternative bus service until the Parramatta Light Rail is up and running (the light rail is expected to be operational in 2023).

City of Parramatta has installed new footpaths, shared-paths and separated cycleways; installed traffic signals; and improved a number of pedestrian crossings.

Almost 100 trees have been planted in and around the study area.

New footpaths and shared paths:

  • Installed new footpath on the eastern side of Marsden Road and through Talinga Park
  • New footpath in Dunlop Street and Milton Street in Carlingford and on Barellan Avenue, Wyralla Avenue, Hepburn Avenue, Chelmsford Avenue, Third Avenue and Cumberland Street
  • Upgraded the path between Barallen Avenue and Pennant Parade
  • Installed a shared path on Bridge Street and a shared path and separated cycleway on Epping Road.

Improved traffic controls and pedestrian crossings:

  • Ryde Street, between Angus Avenue and Carlingford Road, has been converted to one-way northbound
  • The traffic signals at Terry Road and Midson Road have been upgraded with a new pedestrian leg
  • Installed new crossings in Bridge Street Epping
  • Raised pedestrian crossings on Essex Street at Pembroke Street and in Pembroke Street
  • New pedestrian and cyclist crossings on Midson Road near Wyralla Avenue and Pennant Parade near Willoughby Street
  • Improved crossing of Evans Road at Pennant Hills Road.


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2021 Carlingford and Epping Neighbourhood Travel Survey

What we know so far…

Thank you to everyone who participated in our third annual Carlingford and Epping Neighbourhood Travel Survey. We had more than 900 people interact with our 2021 study.

We had to screen out some responses because of the age of those providing feedback and some because they lived outside the study area, but as always, while we can’t officially report those findings to NSW Health, Council does consider the information provided by everyone.

Following each survey, we use the information you share to make decisions around street upgrades and neighbourhood improvements and look to where further work should take place.

For 2021, we ended up with 351 validated submissions, slightly higher than our 347 verified completes in 2020. We heard from people in most age groups and we received 38 responses in Chinese and 12 in Korean.

What did we hear?

We’ll be able to tell you more in early 2022, but for now…

As expected, the resurgence of Covid-19 in June 2021 meant a lot of residents were working/studying from home, and we saw the use of public transport drop significantly.

  • In 2021, one third (33%) of participants stated that they had changed their usual mode of travel to work/study since the Covid-19 outbreak.
  • The largest proportion of you were driving alone (42%), followed by those taking a combination of public transport of train (21%), bus (19%) and/or walking (14%).

Physical activity outcomes

  • Overall, there were some improvements and a lot of you are saying that it is becoming easier to walk around your neighbourhood.
  • Most participants said walking in their neighbourhood was ‘very/ extremely easy’ (46%) or ‘somewhat easy’ (44%).
  • Those of you who live in a hilly area are still finding those hills a challenge! 51% of you find the local area too hilly to walk around easily, but only 9% of you rated walking in your neighbourhood as difficult (i.e. ‘not at all easy)’. This is an improvement on 2020 when 13% rated walking as difficult.
  • You told us you’re walking more for exercise, with both how often you walk and for how long increasing. In 2021, participants are walking for just under half an hour, five (5) times a week.
  • The neighbourhood is also increasing participation in other forms of exercise and intending to walk more in the immediate future.
  • Cycling to work has remained static, but cycling overall, has increased. The proportion who ‘never cycle’ has decreased from 80% to 69% between 2019 and 2021.
  • The number of you who perceive cycling as difficult has declined over the past two years. Each year, a smaller proportion of participants rate cycling around the neighbourhood as difficult. Those describing cycling as ‘not at all easy’ has reduced from just under half (46%) in 2019, down to 41% in 2020 and almost down to a third (35%) in 2021.

Social outcomes:

  • Perceptions of safety when undertaking a variety of activities during the day has improved.
  • You’ve noticed your neighbourhood is a little greener.
  • In terms of social connection, you’ve said that you can see more diversity in your neighbourhoods and have noticed more children playing on the street.

What about the street improvements?

Many of you were unaware of the recent infrastructure improvements. Some of these upgrades directly addressed your concerns about walking and riding in the neighbourhood.

Following the 2020 survey, we planted more than 100 trees, installed new footpaths, made improvements at intersections for pedestrian safety, and introduced some cycleways and shared paths.

We’ll just have to keep telling you more about the work we have done and encourage you to explore your neighbourhood! The improvements achieving the highest mentions of awareness were the new pedestrian and cyclist crossing at Midson Rd/ Wyalla Ave (21%), followed by the Dunlop St new footpath (19%).

What have previous surveys told us and what have we done to improve the neighbourhood?

To find out what we heard from your neighbourhood in 2020 and to see some of the improvements we have made in response to what you told us, please read our 2021 newsletter in the resources section. The newsletter is available in English, Korean and Simplified Chinese.

Focus area

The focus of our project area is in Carlingford and Epping (bounded by Carlingford Rd, Midson Rd, Marsden Rd, Pennant Hills Rd, Jenkins Rd, Moseley St).

Frequently asked questions

We found out more about the way you travel and could see the profound impacts COVID-19 has had on our community. Participants told us 60% usually travel to and from work and/or study by car alone, while 40% catch the train (respondents could select more than one option).

Just over 50% of participants believed walking in their neighbourhood was ‘somewhat easy’.

Overall, you all love your neighbourhood and it seems you are more active than the average NSW resident – good work Carlingford and Epping!

To learn more about the 2020 survey results, see the 2021 Newsletter in English, Korean, Simplified Chinese.

We know a lot more about how you travel around your neighbourhood, what modes of transport you use and what would encourage you to walk and ride around your area. We have already made a few improvements based on what you told us. To read the newsletter, click on the links below or look for it in the resources section to learn more. The newsletter is available in English, Korean and Simplified Chinese.

Epping and Carlingford are currently undergoing rapid change, with a large number of new residents moving in. This is changing how people move in the area and Council would like to better understand the needs of residents. Council is partnering with NSW Health as people’s daily movement and travel habits can influence their feelings of health and wellbeing.

This area has been chosen because it is currently serviced by heavy rail that will shortly be converted to Light Rail, has a Metrobus service, significant State Roads and will have selected improvements made for walking and cycling.

Council does not control the provision of transport or major road in the area, but is a strong advocate for the community. Council is responsible for local roads, footpaths, most cycleways, parks and street trees.

Improvements to streets will vary depending on the location and needs of the neighborhood, subject to funding, consultation with the community and approval by State Government agencies where required. Changes could include:

  • Circulation changes to reduce rat-running (discouraging drivers from using the back streets in neighbourhoods to avoid main roads)
  • Refuge islands and sidewalk ramps
  • Footpaths
  • Bike paths in the road or through parks
  • Tree planting to make areas more attractive.

Council is partnering with NSW Health to survey residents and as part of the requirements of this research, they are not able to report on surveys conducted with those under the age of 18.

Following the survey, results will be shared across Council. We will then report back to the community about what we heard.

The feedback provided will be used to inform future projects, evaluate current ones and also advocate to the State Government regarding improvements to the neighbourhood.

Residents who have given their feedback will be encouraged to participate in a follow up survey in 12 months. This will assess how their travel habits may have changed in that period as communities and transport networks change over time.

For more information on project delivery or to provide feedback, please contact Council's project officer on or call 1300 617 058.