In late 2019, City of Parramatta joined with Western Sydney Local Health District to launch the first of a three-year study into how people moved about their neighbourhood (please see the map of the project area below).
To help guide future work in the neighbourhood, we wanted to understand how you felt about your neighbourhood and to explore how travel affected your health. More than 600 of you participated!
To find out what we heard from your neighbourhood in 2019, and to see some of the improvements we have made in response to what you told us, look for our newsletter in the resources section. The newsletter is available in English, Korean and Simplified Chinese.
2020 Survey
In late 2020, City of Parramatta again partnered with NSW Health to survey local residents and better understand how people in the area travel around their neighbourhood. The 2020 survey had a particular focus on checking-in to see if anything has changed over the previous 12 months, especially given the impacts of the COVID-19 pandemic.
The 2020 Epping and Carlingford Neighbourhood Travel Survey closed as of midnight on Monday 14 December 2020. All answers will remain anonymous and be reported as an overall result of the study.
Thank you to everyone that completed the survey! This page will be updated regularly with key information as the project progresses.
Focus Area
The focus of our project area is in Carlingford and Epping (bounded by Carlingford Rd, Midson Rd, Marsden Rd, Pennant Hills Rd, Jenkins Rd, Moseley St).

Frequently Asked Questions
We know a lot more about how you travel around your neighbourhood, what modes of transport you use and what would encourage you to walk and ride around your area. We have already made a few improvements based on what you told us. To read the newsletter, click on the links below or look for it in the resources section to learn more. The newsletter is available in English, Korean and Simplified Chinese.
Epping and Carlingford are currently undergoing rapid change, with a large number of new residents moving in. This is changing how people move in the area and Council would like to better understand the needs of residents. Council is partnering with NSW Health as people’s daily movement and travel habits can influence their feelings of health and wellbeing.
This area has been chosen because it is currently serviced by heavy rail that will shortly be converted to Light Rail, has a Metrobus service, significant State Roads and will have selected improvements made for walking and cycling.
Council does not control the provision of transport or major road in the area, but is a strong advocate for the community. Council is responsible for local roads, footpaths, most cycleways, parks and street trees.
Improvements to streets will vary depending on the location and needs of the neighborhood, subject to funding, consultation with the community and approval by State Government agencies where required. Changes could include:
- Circulation changes to reduce rat-running (discouraging drivers from using the back streets in neighbourhoods to avoid main roads)
- Refuge islands and sidewalk ramps
- Footpaths
- Bike paths in the road or through parks
- Tree planting to make areas more attractive.
Council is partnering with NSW Health to survey residents and as part of the requirements of this research, they are not able to report on surveys conducted with those under the age of 18.
Following the survey, results will be shared across Council. We will then report back to the community about what we heard.
The feedback provided will be used to inform future projects, evaluate current ones and also advocate to the State Government regarding improvements to the neighbourhood.
Residents who have given their feedback will be encouraged to participate in a follow up survey in 12 months. This will assess how their travel habits may have changed in that period as communities and transport networks change over time.
For more information on project delivery or to provide feedback, please contact Council's project officer on transportplanning@cityofparramatta.nsw.gov.au or call 02 9806 5632.
