In late 2019, City of Parramatta joined with Western Sydney Local Health District to launch the first of a four-year study into how people moved about their neighbourhood (please see the map of the project area below).

To help guide future work in the neighbourhood including footpath upgrades, tree planting, and improvement to the pedestrian and cycle network, we wanted to understand how you felt about your neighbourhood and to explore how travel affected your health. More than 1,000 of you have participated so far – thank you!

Thank you to everyone who complete the 2021 Carlingford and Epping Neighbourhood Travel Survey!

The survey closed midnight Monday 15 November 2021.

Previous feedback

Work in the study area shaped by your feedback:

Since the 2019 survey, Transport for NSW (TfNSW) has closed the heavy rail line from Carlingford and provided an alternative bus service until the Parramatta Light Rail is up and running (the light rail is expected to be operational in 2023).

City of Parramatta has installed new footpaths, shared-paths and separated cycleways; installed traffic signals; and improved a number of pedestrian crossings.

Almost 100 trees have been planted in and around the study area.

New footpaths and shared paths:

  • Installed new footpath on the eastern side of Marsden Road and through Talinga Park
  • New footpath in Dunlop Street and Milton Street in Carlingford and on Barellan Avenue, Wyralla Avenue, Hepburn Avenue, Chelmsford Avenue, Third Avenue and Cumberland Street
  • Upgraded the path between Barallen Avenue and Pennant Parade
  • Installed a shared path on Bridge Street and a shared path and separated cycleway on Epping Road.

Improved traffic controls and pedestrian crossings:

  • Ryde Street, between Angus Avenue and Carlingford Road, has been converted to one-way northbound
  • The traffic signals at Terry Road and Midson Road have been upgraded with a new pedestrian leg
  • Installed new crossings in Bridge Street Epping
  • Raised pedestrian crossings on Essex Street at Pembroke Street and in Pembroke Street
  • New pedestrian and cyclist crossings on Midson Road near Wyralla Avenue and Pennant Parade near Willoughby Street
  • Improved crossing of Evans Road at Pennant Hills Road.


市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至

如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。

여기를 클릭하세요

카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일로 연락하십시오.

다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.

What have previous surveys told us and what have we done to improve the neighbourhood?

To find out what we heard from your neighbourhood in 2020 and to see some of the improvements we have made in response to what you told us, please read our 2021 newsletter in the resources section. The newsletter is available in English, Korean and Simplified Chinese.

Focus area

The focus of our project area is in Carlingford and Epping (bounded by Carlingford Rd, Midson Rd, Marsden Rd, Pennant Hills Rd, Jenkins Rd, Moseley St).

Frequently asked questions

The 2021 Carlingford and Epping Neighbourhood Travel Survey closes at midnight Monday 15 November.

For paper copies of the survey or more information, contact City of Parramatta Transport Planning via our Customer Contact Centre on 1300 617 058.

We found out more about the way you travel and could see the profound impacts COVID-19 has had on our community. Participants told us 60% usually travel to and from work and/or study by car alone, while 40% catch the train (respondents could select more than one option).

Just over 50% of participants believed walking in their neighbourhood was ‘somewhat easy’.

Overall, you all love your neighbourhood and it seems you are more active than the average NSW resident – good work Carlingford and Epping!

To learn more about the 2020 survey results, see the 2021 Newsletter in English, Korean, Simplified Chinese.

We know a lot more about how you travel around your neighbourhood, what modes of transport you use and what would encourage you to walk and ride around your area. We have already made a few improvements based on what you told us. To read the newsletter, click on the links below or look for it in the resources section to learn more. The newsletter is available in English, Korean and Simplified Chinese.

Epping and Carlingford are currently undergoing rapid change, with a large number of new residents moving in. This is changing how people move in the area and Council would like to better understand the needs of residents. Council is partnering with NSW Health as people’s daily movement and travel habits can influence their feelings of health and wellbeing.

This area has been chosen because it is currently serviced by heavy rail that will shortly be converted to Light Rail, has a Metrobus service, significant State Roads and will have selected improvements made for walking and cycling.

Council does not control the provision of transport or major road in the area, but is a strong advocate for the community. Council is responsible for local roads, footpaths, most cycleways, parks and street trees.

Improvements to streets will vary depending on the location and needs of the neighborhood, subject to funding, consultation with the community and approval by State Government agencies where required. Changes could include:

  • Circulation changes to reduce rat-running (discouraging drivers from using the back streets in neighbourhoods to avoid main roads)
  • Refuge islands and sidewalk ramps
  • Footpaths
  • Bike paths in the road or through parks
  • Tree planting to make areas more attractive.

Council is partnering with NSW Health to survey residents and as part of the requirements of this research, they are not able to report on surveys conducted with those under the age of 18.

Following the survey, results will be shared across Council. We will then report back to the community about what we heard.

The feedback provided will be used to inform future projects, evaluate current ones and also advocate to the State Government regarding improvements to the neighbourhood.

Residents who have given their feedback will be encouraged to participate in a follow up survey in 12 months. This will assess how their travel habits may have changed in that period as communities and transport networks change over time.

For more information on project delivery or to provide feedback, please contact Council's project officer on or call 1300 617 058.