This privacy statement explains how the Engagement Hub software (‘Software’) protects and uses your personal information and data. We respect your privacy and endeavour to ensure your privacy is maintained when providing information electronically. You can use this software without any personal information being collected.
My Business App Pty. Ltd, owner of the Software, hosts this website on behalf of City of Parramatta.
Our privacy mechanisms comply with the following jurisdiction’s privacy legislation:
Collection of personal information
Your personal information, including email address, is only collected when you elect to participate in an online consultation or submit an online form.
The City of Parramatta and My Business App Pty. Ltd are the only persons who have access to your personal information and any data/comments collected.
Your ‘Screen Name’, ‘Avatar’ and ‘Comments’ will be publicly displayed if you choose to participate via the following mediums on this website:
Your survey submissions are not publicly displayed.
How your personal information is used
To respond to an enquiry you have made;
Provide you additional and/or updates information related to the consultation via periodic emails of which you can unsubscribe at anytime;
To assist in analysing the usage and data collected
Storage and security
This software is hosted in a secure data centred located in Sydney, Australia. Physical, technical and administrative systems and processes are in place to safeguard your data and personal information.
Our software’s systems (including but not limited to computing, operating and network infrastructure) are monitored twenty-four (24) hours per day, every day of the year to detect any issues, which shall include but not be limited to environmental monitoring, network monitoring, load balancing monitoring, web server and database monitoring, firewall services and intrusion detection.
Your information is held confidentially by City of Parramatta and is not shared with, transferred or sold to other parties, without your explicit consent unless we are required to by law.
My Business App Pty. Ltd. provide controls to protect your personal information. However, there are always risks involved in sending information via electronic means including over the internet and you do it entirely at your own risk.
Feedback you submit via Engagement Hub is only accessible by the client administrators. If you require your data and feedback to be deleted and permanently removed, please contact email@example.com and clearly state the Engagement Hub site in which you have submitted feedback. Our team will contact the client site administrator to action the deletion within forty-eight (48) hours of receipt of the request.
Third party links
My Business App Pty Ltd. and City of Parramatta are anti-spam and only City of Parramatta will communicate electronically with you when you opt-in to our software or newsletters. My Business App Pty. Ltd does not have access to your personal information.
Cookies and website analytics
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
Third party cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Collection, usage and storage of personal information
For further information on how City of Parramatta collects, uses and stores your personal information, reference can be made to the City of Parramatta Privacy Management Policy and Privacy Management Plan.
If you have concerns or questions about your privacy, please contact My Business App Pty. Ltd. at firstname.lastname@example.org or send a letter to My Business App Pty. Ltd. 45 Evans Street, Balmain NSW 2041 Australia.