In 2017, the City of Parramatta Council committed itself to the design and delivery of a four-year Disability Inclusion Action Plan (DIAP) for improving community inclusion across four key areas:

  • Developing positive community attitudes and behaviours
  • Creating liveable communities
  • Supporting access to meaningful employment; and
  • Improving access to services through better systems and process

The DIAP was designed to strengthen Council’s commitment to inclusion, consultation and rights for people with disability. The Plan was envisaged as the primary tool for Council in identifying and delivering on practical measures to meet the diverse needs of people with disability and build strong and equitable communities.

Now it is time to renew the plan and ensure that our goals and actions to achieve our vision in becoming Sydney’s Central CBD, are still current.

Have your say

Council is now seeking your feedback on the current Disability and Inclusion Action plan. We want to hear about your experiences, your big ideas, what you see as opportunities for the City of Parramatta.

Join the conversation by participating in one (or all) of the forums below, by sharing your story, posing a question or offering a solution. Opportunity closes at 5pm on Wednesday 8 December 2021.

  • Creating liveable communities

    How can Council help people with disabilities get where they want to go; and do what they want and need to do?

    Click here to have your say 
  • Meaningful employment

    How can Council support access to employment that is meaningful; and help people get a job they want?

    Click here to have your say 
  • Improving access to services

    How can Council improve access to services through better systems and processes; and help people get the support they want and need?

    Click here to have your say 

If you would you like information in another language or format, please contact the Project Team via 1300 617 058 or

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.


市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至

如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。

यहाँ क्लिक करें

काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या पर ईमेल भेजें

अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।

여기를 클릭하세요

카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일로 연락하십시오.

다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.

انقر هنا

يلتزم المجلس بالتأكد من إمكانية وصول الجميع إلى المعلومات التي

يحتاجونها. إذا كنت ترغب في الحصول على معلومات بلغة أخرى أو نسق

آخر، يُرجى الاتصال على الرقم 1300617058 أو إرسال رسالة إلى

البريد الإلكتروني

إذا كنت ترغب في التحدث إلى أحد الموظفين عبر الهاتف بلغة أخرى،

TIS National اتصل بـ

على الرقم


للحصول على خدمة ترجمة

مجانية. اخبرهم بأنك تريد التحدث إلى مجلس مدينة باراماتا وحدِّد لهم لغتك

المختارة وسوف يصلونك بالمجلس هاتفياً

Frequently asked questions (FAQs)

The Disability and Inclusion Action Plan or DIAP is a public document developed in consultation with people with disability, their families and supporters, Council staff and those who are working towards a more in the Disability Sector.

The Disability Inclusion Act 2014 (NSW) acknowledges human rights and promotes the independence and social and economic inclusion of people with disability. The Act requires NSW government departments, local Councils, and some other public authorities to develop and implement a Disability Inclusion Action Plan. The aims and objectives of the Act align with the National Disability Strategy, and the NSW Disability Inclusion Plan guidelines.

This plan outlines the practical steps the City of Parramatta Council committed to take over the subsequent four (4) years to create a more inclusive community for people with disability who are living, working, and accessing the Parramatta local government area. It outlines how Council proposes to address the four key focus areas nominated by people with disability in previous community consultations as being of primary importance to them in creating an inclusive community. These are;

  1. Positive community attitudes and behaviours
  2. Creating liveable communities
  3. Supporting access to employment
  4. Improving access to services through better systems and processes

The current Disability Inclusion Action Plan (DIAP) was introduced in 2017 in response to a legislative mandate of the Disability Inclusion Act 2014 (NSW). The DIAP is a key tool for the Council achieving its goal of making Parramatta an accessible community where we can all get to where we want to go.

This DIAP was due to end June 2021. Due to the circumstances presented by the COVID-19 pandemic, and the postponement of the Council elections, the existing DIAP has been granted an extension by the Department of Communities & Justice for another 12 months until June 2022.

The NSW Government requires all councils to have a new DIAP in place by July 2022. The new DIAP is to be finalised after the 2021 Council elections with newly elected Councillors in place.

The Council’s Community Strategic Plan (CSP) commits us to design our City so that it is usable by people of all ages and abilities, and more specifically tackle inequalities for residents, visitors, employees, workers. The DIAP sets out the specific aims, goals and actions to achieve this.

The DIAP will also be an important enabler for achievement of the Socially Sustainable Parramatta Framework (SSPF) goal of facilitating social connections to foster socially and culturally diverse, inclusive and empowered communities.

City of Parramatta is a registered National Disability Insurance Scheme (NDIS) provider able to offer a range of services for people that have an NDIS package. These services range from Support Coordination, individual or group support, meal preparation and delivery through Meals on Wheels, assistance to access the community, social and recreational activities, accompanied shopping, meals and capacity building.

You can call our Community Care team on (02) 9806 5121 to talk about Council’s disability services.

Learn more here:

The City of Parramatta Council has an Access Advisory Committee. The purpose of this committee is to advise Council on the access needs of people with physical disabilities and access issues associated with intellectual, sensory, aural, visual, and psychological challenges.

If you are interested in learning more about the committee please contact the team on 1300 617 058 or email

All feedback relating to the DIAP actions will be taken into consideration when developing the new Plan, the team will use it to inform the new DIAP across the four Key areas.

If you would you like information in another language or format, please contact DIAP Project officer via phone on 1300 617 058 or you can email the team using ****