View insights and comments from our community survey. This page will updated as information becomes available.
In late 2021 and early 2022, City of Parramatta Council invited community feedback regarding the introduction of a Food and Garden Organic waste collection service.
This survey concluded at 5pm on Friday 28 January 2022. Thank you to everyone who participated.
The results of the survey and further workshops will be presented to Council for consideration in 2022.
Tenders will then be sought for roll out of the endorsed service option in 2024, when Council's waste contracts renew.
To view the options presented in the survey, please see Resources and Frequently Asked Questions.
Food Organics and Garden Organics include meat, bones, bread and dairy scraps as well fruit and vegetable waste.
All of this can be recycled, rather than sent to landfill.
For this reason, Council is proposing to change the way your waste is currently collected.
We invited you to provide feedback on some options Council was considering! Some of the key changes under consideration included:
None of the options being put forward would reduce the overall bin space provided per household per week.
Below are some interesting facts and frequently asked questions (scroll to the bottom of the page).
Almost half of the waste in our red-lidded general waste bin is food waste. When food waste is sent to landfill, it degrades and generates harmful greenhouse gases.
Food and garden organics are a valuable resource. If collected and processed appropriately, it can be turned into compost that can be used in parks, sportsfields, and farms.
The NSW government has set the target for all households in NSW to have a food waste collection service by 2030. With Council’s waste contracts ending in 2024, now is the perfect time for us to start planning for our future waste services so that they can deliver great outcomes for our environment, and our community.
Food waste degrades in landfills and produces harmful greenhouse gases.
Council is proposing that the food waste is to be placed into your existing green-lidded garden organics bin and collected weekly.
There are a number of benefits to collecting food and garden organics separately to the general waste.
No. Council is simply exploring the different options available which will help us reach our target to divert 85% of our waste from landfill by 2038, while also aligning with the NSW Government policy directions for all households to have food waste collection services by 2030.
The current service provides a 140 litre red-bin for general household waste collected weekly; a 240 litre yellow bin collected fortnightly and a 240 litre green bin for garden waste collected fortnightly. The current cost for collection and disposal is $349.49 with a potential diversion from landfill of 58%.
Council intends to roll out bins as part of the new waste service to all households.
Council is exploring options to introduce food and organics collections for all housing types. The number of bins and frequency of collection will depend on the size /density of the complex and space available to store bins.
With food waste moving into the green lidded bin with your garden waste, the collection of these bins (the FOGO bins) would be moved to weekly.
Modelling of the different options based on current charge rates for collection and processing of landfill and organics indicate that the introduction of a food and organics (FOGO) service will cost less than continuing to send our food waste to landfill.
The cost difference between each of the 4 options being presented is influenced by the size and collection frequency of the red-lidded general waste bin. A weekly collection of the garbage bin will cost more than a fortnightly collection. Similarly, a bigger bin will cost more than a smaller bin.
The key difference between the four options being presented is the size and collection frequency of the red-lidded general waste bin. A weekly collection of the garbage bin will cost more than a fortnightly collection. Similarly, a bigger bin will cost more than a smaller bin.
The feedback provided through this community engagement will help inform any future changes to the red bin. We want to understand which options are most desirable, and which options people would be willing to accept.
While this would ultimately be up to the successful tenderer, most FOGO processors accept all food items such as fruit and vegetable scraps, meat products, bread, pasta, rice, dairy products, tea and coffee grounds, as well as small bones and shellfish.
The green-lidded food and garden organics (FOGO) can be used for items that you might not currently compost, such as dairy, bones, meat/fish scraps and weeds.
With the introduction of a food and organics (FOGO) service, you will actually receive double the capacity in the green lidded bin over the period of a fortnight, as the green-lidded FOGO bin would now be collected weekly instead of fortnightly.
If you need assistance, or you would you like information in another language or format, please contact the Waste Team via 1300 617 058 or firstname.lastname@example.org.
If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.
市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息，请致电 1300 617 058 或发送电邮至 email@example.com
如果您希望以其它语言进行电话交谈，请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言，他们就会为您接通。
काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या firstname.lastname@example.org पर ईमेल भेजें
अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।
카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일 email@example.com로 연락하십시오.
다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.
يلتزم المجلس بالتأكد من إمكانية وصول الجميع إلى المعلومات التي
يحتاجونها. إذا كنت ترغب في الحصول على معلومات بلغة أخرى أو نسق
آخر، يُرجى الاتصال على الرقم 1300617058 أو إرسال رسالة إلى
TIS National اتصل بـ
للحصول على خدمة ترجمة
مجانية. اخبرهم بأنك تريد التحدث إلى مجلس مدينة باراماتا وحدِّد لهم لغتك
المختارة وسوف يصلونك بالمجلس هاتفياً
If you are deaf and/or find it hard hearing or speaking with people who use a phone, please contact the National Relay Service at relayservice.gov.au and provide them the City of Parramatta contact number, 1300 617 058.
Community Engagement Team
1300 617 058
City of Parramatta Council acknowledges the Dharug people who are the traditional custodians of the land of Parramatta. Council pays respect to the Elders past and present of the Dharug nation and extends that respect to other First Nations people visiting this site.
This website privacy statement describes how Harvest Digital Planning Pty Ltd (ABN: 12 148 958 927) (“Harvest”) collects, protects and uses your personal information through its online software applications (the “Software”) through the website [https://participate.cityofparramatta.nsw.gov.au/] (known as “Participate Parramatta”) licensed to the City of Parramatta Council (ABN 49 907 174 773) (“City of Parramatta”).
We take your privacy seriously
The City of Parramatta values the privacy of individuals who visit and use https://participate.cityofparramatta.nsw.gov.au/ and the City of Parramatta associated websites and services. This privacy statement outlines how we deal with your personal information.
The City of Parramatta and Harvest are subject to the New South Wales Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. These Acts give people some control over the personal information they provide to an agency and the right to know how it will be used.
What is personal information?
Personal information includes any information or opinion about an individual whose identity is apparent or can be readily identified from the information or opinion. For further information visit the NSW Information and Privacy Commission website.
Links to external websites
This website contains links to external websites not owned or operated by the City of Parramatta. The City of Parramatta is not responsible for the privacy practices or the content of such websites.
“Participate Parramatta” uses social media sites to share and promote information resources and services. The City of Parramatta abides by the privacy policies and terms of service of third-party social media providers we use. We will not share personal information when we post to social media. We remind users to be mindful not to post any personal information that they do not wish to be made public, and to seek consent before posting the personal information of others.
Collection of personal information
“Participate Parramatta” will only collect personal information which you provide to us and will only use it for the purposes for which it was collected. We keep the collection and retention of personal information to the minimum required to support our functions. The provision of personal information is voluntary; however, some services are only available to registered users or where certain information is provided.
At all points of collection, we will inform you of what personal information we need, why we need it, and any specific conditions around the collection and use of that information. Personal information collected by “Participate Parramatta” will be treated within the terms of the New South Wales Government's privacy responsibilities and obligations.
Anonymous information is also collected for statistical purposes, to monitor usage of our site and services, and to gather information to help us see how we can make future improvements.
Personal information collected by third parties
This website provides access to services and functionalities which are delivered by third-party vendors, whose websites are not owned or operated by the City of Parramatta, e.g. Eventbrite for event bookings. When you use these functions, you do so on these vendors’ websites, and the personal information you provide will be used, disclosed, transferred and stored in accordance with their privacy policies. The City of Parramatta is not responsible for the privacy practices or the content of these websites. We will endeavor to inform you where you have left “Participate Parramatta” website and we encourage you to read the privacy policies of all third parties before providing any information to them.
Our third-party partners may provide “Participate Parramatta” with your contact details if required to resolve any service issues. Non-identifiable data will also be used by Harvest for analytical purposes.
The provision of personal information to third-party providers is voluntary, however some services can only be made available to identified users.
User registration on the website
The City of Parramatta uses the third party community engagement platform owned by Harvest to handle registrations and logins on “Participate Parramatta”. This platform allows for limited profile sharing across the website. This includes Facebook, Twitter, Instagram, and LinkedIn).
Registering with the website is voluntary; however, some services may only be available to registered users.
Feedback from users
We collect your feedback to understand your views on projects, which shape the City. Providing personal details is required for feedback forms and submissions. Any information you choose to give us is used to understand community views and to inform decision-making. Information such as ideas and views on projects may be released under the Government Information Public Access Act (GIPA) that is de-personalised.
If you provide your contact details, you may be contacted to provide further feedback.
Photographs of users
Photographs and video may be used to document “Participate Parramatta” events for reporting and promotional purposes.
An individual must give consent for the use of their photograph or video image for an event. If consent is not provided no identifiable, photos or videos footage of you are taken.
Metadata collected about website visits
We automatically collect certain information when you use our website, including
This information is then aggregated and evaluated, and may be published in reports that show “Participate Parramatta” usage patterns and identify popular areas of the website. This helps us to improve and develop the website and its services.
For security reasons, Harvest also uses some visitor data to detect and respond to criminal activity. We use software programs to monitor network traffic and identify unauthorised attempts to upload or change information, or otherwise cause damage to our organisation.
Use of personal information
Any personal information collected by the City of Parramatta through this website will only be used for the purpose for which it has been collected, which includes to properly consider your feedback and submissions and to communicate with you further about these matters, if required.
The City of Parramatta will only publish personal information on the website if it has been collected for this purpose with your knowledge and consent.
Any personal information collected can be accessed by you and may also be available to third parties in accordance with the Privacy and Personal Information Protection Act 1998, Council's Access to Information Policy and Privacy Management Plan.
You may contact City of Parramatta at 126 Church Street, Parramatta to access to, and correct, any personal information you have provided. Enquiries concerning this matter can be addressed to City of Parramatta’s Privacy Contact Officer, by contacting City of Parramatta on 1300 617 058. City of Parramatta’s offices are located at 126 Church Street, Parramatta, NSW, 2150.
Except for when required by law, the City of Parramatta will not disclose your personal information to any third party unless you have authorised us to do so. Under no circumstances will the City of Parramatta sell or receive payment for licensing or disclosing your personal information.
City of Parramatta is subject to the Government Information (Public Access) Act 2009 (GIPA). Applications to access information are considered under (GIPA) in accordance with the Privacy and Personal Information Protection Act 1998.
Personal information may be disclosed under services contracts entered into by the City of Parramatta as a service provider in connection with the specific customer service provisions of “Participate Parramatta”.
Access to aggregated website data is restricted to a limited number of authorised staff who analyse and report on the success of the website in order to meet the City of Parramatta’s communication and access objectives. In the event of an external investigation, a law enforcement agency may exercise a warrant to inspect the “Participate Parramatta” logs.
The “Participate Parramatta” website has security measures in place to protect against loss, misuse and alteration of information by Harvest. Harvest meet legislative requirements and follow industry best practice to ensure the security of the website and the information systems behind it.
Access, accuracy and remove
You have the right to access and correct personal information about you held by “Participate Parramatta”.
The City of Parramatta will take reasonable steps to ensure your personal information is accurate, complete and up to date. Should you wish to access or amend this information, please contact firstname.lastname@example.org.
If you no longer wish to receive any communications, or want to be removed from “Participate Parramatta”, or would like to request data deletion, please contact email@example.com.
“Participate Parramatta” content is retained in accordance with the State Records Act.
Where can I find more information?
If you have any questions about this Web Privacy Statement, please contact us on firstname.lastname@example.org.
Further information on NSW privacy law can be found at the NSW Information and Privacy Commission website.
This Statement is regularly reviewed and updated.
Date of last revision: September 2021
The following Terms and Conditions govern the use of Participate Parramatta (“the site”). The software platform is owned by Harvest Digital Planning Pty Ltd (Harvest) and operated by us, the City of Parramatta Council.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to email@example.com
These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.
The City of Parramatta Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City of Parramatta Council and its suppliers and licensors. The City of Parramatta Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and we are not responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
If you have any questions about these Terms, please contact us at firstname.lastname@example.org
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