Community engagement, also known as ‘public participation’, is about involving people in decision making and is at the very core of our democratic processes in local government. Community engagement provides Council with a better understanding of community views and values, and helps us to make more informed decisions.

Our Community Engagement Strategy guides how, when and on what Council will engage with the community.

In mid-2022, we consulted with you on Council's approach to community engagement, what we are doing right, as well as what we could be doing better. You can learn more about what we heard here!

Your feedback has helped us to refresh our draft Community Engagement Strategy which is now on public exhibition. Key changes include:

  • How and when the community can expect to be engaged has been made clearer.
  • There is greater clarity on the responsibilities of various stakeholder groups.
  • Action items have been updated and are now split into ‘ongoing’ and ‘short to medium-term’ for greater clarity.


Council is now inviting submissions on the City of Parramatta draft Community Engagement Strategy currently on public exhibition. You can make a submission in the following ways:

  • Completing our online submission form (see below)
  • Via email, post or verbally (see 'Other ways to make a submission' below)
  • Across Council's network of libraries and at out Customer Service Centre where hard copy versions of the draft Community Engagement Strategy and surveys are available
  • In-person at Council's Spring Outdoor Cinema Series - event details here

The public exhibition period closes at 5pm on Thursday 13 October 2022.

Supply of personal information: Further information is provided in the City of Parramatta Council’s Privacy Statement.

Other ways to make a submission

Click here
Please note that the verbal submission option is being offered for those that cannot provide or may find it difficult to provide a written submission.

Subject: Draft Community Engagement Strategy

City of Parramatta Council
Attn: Research and Engagement
Subject: Draft Community Engagement Strategy
PO Box 32, Parramatta NSW 2124

Please ensure that you clearly state your full name, contact details and address.

Frequently asked questions

Community engagement, also known as public participation, is about getting people involved in decision-making; it is at the core of our democratic processes in local government.

Our draft Community Engagement Strategy guides how and when Council will engage with everyone in the community on all non-administrative projects.

We are striving for a best-practice approach to engagement to help us create more liveable communities, better public policy, and ensure people are at the core of what we do.

The draft Community Engagement Strategy provides a framework for how Council will engage on plans and policies so the community knows what to expect and has an opportunity to provide input.

Prominent sections include:

  • What is community engagement?
  • Our approach to engagement
  • Responsibilities
  • Who do we engage with?
  • What engagement looks like at the City of Parramatta
  • When and how we engage
  • Implementation plan
  • Consolidated Notification Requirements

We have committed to a series of actions to ensure we deliver the objectives of the draft Community Engagement Strategy. These actions include:

  • Taking an organisation-wide approach
  • Ensuring all non-administrative projects have a community engagement component
  • Providing staff with ongoing engagement training and support
  • Using best-practice online engagement tools
  • Conducting annual community and stakeholder research and community satisfaction surveys to help improve decision-making and monitor the effectiveness of our engagement

We are committed to providing opportunities for everyone in the community to participate and ‘have a say’. Our draft Community Engagement Strategy supports providing information in accessible formats and using a variety of engagement methods.

We encourage inclusive community participation and are committed to engaging with the community at key points in projects. This can be at the planning or project delivery stages, and also receiving ongoing feedback on the services we provide.

The City of Parramatta Council is committed to engaging everyone in our community about the things that matter to them, in a transparent, open and accountable way. We are committed to providing engagement opportunites for all non-adminsitative projects.

Some examples include our library services, skate parks, parks and reserves, roads maintenance, capital works projects, strategies and development applications.

In accordance with the Integrated Planning and Reporting (IP&R) framework and section 402A of the Local Government Act, a Council must establish and implement a strategy for engagement with the local community (called its Community Engagement Strategy) when developing its plans, policies and programs, and for the purpose of determining its activities (other than routine administrative matters).

Ordinarily, the Strategy must be reviewed within 3 months of the local government elections, however the NSW Office of Local Government (OLG) has allowed all Councils an additional 9 months to complete this process, meaning that Council must have the Strategy reviewed and adopted by December 2022 (as the last local government elections took place in December 2021).


If you need assistance providing feedback, or you would like information supplied in another language or format, please contact Council's Community Engagement Team via 1300 617 058 or

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.


市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至

如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。

यहाँ क्लिक करें

काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या पर ईमेल भेजें

अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।

여기를 클릭하세요

카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일로 연락하십시오.

다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.

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