Residents of the City of Parramatta that are aged 18+, have lived in the local government area for at least 6 months, and are not a City of Parramatta Council employee.
No. We do not offer a financial incentive for completing this survey. We value feedback from all residents who are interested in helping us evaluate and improve the services, facilities and initiatives we provide across the City of Parramatta.
Yes. The survey is available in Simplified Chinese and Korean. Participants can select their preferred language at the beginning of the survey.
From Tuesday 6 October 2026, a random selection of residents may receive a phone call from Micromex, an independent research company engaged by Council, inviting them to complete the survey over the phone. Calls are made during reasonable daytime and evening hours. The survey will also be promoted through a range of Council communication channels, including the October rates notice, e-newsletters, Council websites, community hubs and libraries, email and SMS auto-replies, and Council social media channels.
Council has engaged Micromex Research to conduct the Community Satisfaction Survey on its behalf. Micromex is an independent Australian market research and consulting company with more than 35 years of experience delivering community, customer and stakeholder research. Micromex manages the survey, collects responses and analyses the results independently, helping to ensure feedback is gathered and reported in a confidential and professional manner.
Yes. A summary of the survey findings will be shared with the community in mid-2027.
