The City of Parramatta is going through unprecedented change and transformation. This presents an opportunity to use rapidly evolving technology to deliver improvements to our lives.

Council has been working on transforming Parramatta into a ‘Smart City’ since 2009, creating new solutions to address challenges such as flooding, urban heat, and impacts of development. In 2015, Council developed a Smart City Masterplan with a vision that:

To build on the Smart City Masterplan, Council is now looking to develop a Smart City Strategy which includes actions that will make Parramatta a smarter and better place to live, work and study.

We want this new Smart City Strategy to be informed by community! Over May and June, we sought feedback from our community on what a concept like ‘smart city’ means, and what a smarter, more innovative Parramatta looks like through your eyes!

Examples of Smart Technology in Parramatta!

Community engagement

City of Parramatta Council gathered community insights to inform the development of a draft Smart City Strategy over May and June 2022. The community were given the chance to engage through the following methods:

  • Completing our online survey
  • Submitting a response by email or post
  • Attending an online workshop
  • Dropping by one of the three pop-ups

Stage one consultation for the Smart City Strategy closed at 5pm on Friday 24 June 2022.

The project team is currently reviewing your feedback, with public exhibition of the draft Smart City Strategy expected in September 2022. We will keep you updated via this page!

Frequently asked questions

The Smart City Strategy is Council’s plan to develop our City into a ‘smart city’. It will outline the vision, objectives, and actions to deliver a considered and sustainable smart city.

In 2015, Parramatta became the first local government in NSW to adopt a Smart City Masterplan to better position Parramatta to meet the challenges of the future.

The Smart City Strategy will further define Parramatta as a smart city. It will leverage the foundation set by our Smart City Masterplan to consider the emergence of innovative technology, innovation hubs, and investments being made in Parramatta and Western Sydney by key stakeholders, and how they can be implemented across our City to deliver better outcomes for the community.

In the past decade, technology has evolved at a rapid pace changing the world and the way we live in it. We are witnessing increasing capabilities of new technology to support better outcomes for communities around Australia. This presents us with new opportunities and ideas to rethink how we plan and operate our cities and help uncover substantial potential to improve the quality of life for all.

The integration of smart technologies can help our city and community cope with and adapt to the complex challenges of our age such as urban heat, the efficient management and use of resources, severe weather change, rapid population growth, and pandemics.

A smart city is one that purposefully embeds technology into the everyday to improve the community’s quality of life. Sometimes these technologies are not even noticed by the community, such as environmental sensors monitoring air, water, and soil quality. In other instances, these technologies are actively interacted with by the community, such as parking sensors and notifications on apps to shorten commute times.

The Community Strategic Plan 2018-2038 provides CoP with strategic direction around the community’s vision for the future of Parramatta. An ‘innovative’ city is one of the goals identified by the community in this plan, and the Smart City Strategy will be a tool to help us achieve this goal.

The purpose of community engagement is to ensure the Smart City Strategy is informed by relevant stakeholders and is reflective of the community’s needs, aspirations, and priorities.

As this work has evolved, it has become increasingly clear that smart cities are less about technology and more about people. Technology is often the way in which improvements are delivered, but the approach to smart cities needs to be framed by the human experience and a community lens for it to be effective and relevant.

Council is now reviewing the community feedback from stage one consultation to inform and develop the draft Smart City Strategy.

The draft Smart City Strategy will then be exhibited to the public in late 2022 and your further feedback will help refine the strategy. Your input may also be used to inform future strategies and plans Council will produce.


If you need assistance providing feedback, or you would like information supplied in another language or format, please contact Council's Community Engagement Team via 1300 617 058 or

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.


市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至

如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。

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