City of Parramatta Council is reviewing flood modelling around Haslams Creek (see below).
We’re asking the community to help by sharing their experiences of flooding in this area. For more information scroll down to our Frequently Asked Questions section at the bottom of this page.
Feedback closes at 5pm on Wednesday 11 December 2024
How can I get involved?
Please follow the survey instructions below to submit information, photographs and video of flooding events you have witnessed within our study area. You will also be able to use our interactive map to drop locator pins and comment on the type of flooding you have experienced. Within the survey, you can pin specific locations on the map where you've experienced flooding and upload any photos or videos of the event.
The first ten residents to provide information and pictures will win gift vouchers!
To thank residents for taking the time to find pictures or video of recent flood events and to report their experiences, City of Parramatta will provide a $100 e-gift card to the first resident who has completed the survey and submitted images of flooding in this area. The next nine residents to submit their completed survey with local flood images will receive a $50 e-gift card.
Participating in this flood study does not imply that your home is flood affected. The information you provide will assist Council understand any existing local flooding problems and help us plan and resolve, or reduce, the impact of flooding in your area.
Your feedback will inform our work to understand the flood risk along Haslams Creek and develop more accurate flood models that will help protect Lidcombe, Silverwater, Newington, Sydney Olympic Park and Wentworth Point communities.
To book a 15-minute appointment with our Flood Team to discuss this survey and/or flooding at your home, book here.
For help filling out this survey, to provide verbal feedback, or for more information, you can also call City of Parramatta on 1300 617 058 and ask to speak with the Haslams Creek project team.
hillrd@cityofparramatta.nsw.gov.au
Subject: Haslams Creek Flood Study
Post
City of Parramatta Council
Attn: Haslams Creek project team
Subject: Haslams Creek Flood Study
PO Box 32, Parramatta NSW 2124
Please ensure that you clearly state your full name, contact details and address.
Verbal
Please note that the verbal submission option is being offered for those who cannot provide or may find it difficult to provide a written submission.
The NSW Government requires that local councils manage the risk of flooding within their Local Government Area (LGA). More details about these requirements can be found at https://www.environment.nsw.gov.au/topics/water/floodplains/floodplain-guidelines
Collecting information is the first step in understanding local flood risk (this project). Flood Studies then move to preparation of a flood model and community consultation around the flood maps generated as part of the study. The final stage is a Floodplain Risk Management Study & Plan where mitigations and potential works are considered.
A flood study looks at the current risk and also future flood risks including those that may result from climate change.
Council will use the information it gathers as part of this project to create flood models capable of predicting water movement in various sizes of flood, from smaller rainfall events up to the probable maximum flood (PMF) level.
It is expected that the community will be invited to provide feedback on the Haslam Creek flood model in mid-2025.
There have been several flood studies completed in the City of Parramatta. However, this will be the first flood study carried out by City of Parramatta Council for the Haslams Creek area.
Updated flood modelling guidance and techniques, as well as new technology, allows the City of Parramatta to predict flood extents, potential hazards and risk for a wide range of flood levels from small rainfall events up to the probable maximum flood (PMF) level.
New flood modelling technology and techniques will also allow City of Parramatta to investigate, and model, flooding from stormwater drainage and overland flow i.e. water that travels across fields, adjacent property, roads etc in addition to water which originates from overflowing creeks and rivers.
The Haslams Creek flood study will also support the work required to upgrade Hill Road. For many years, Council has been advocating for increased resources to manage flooding around Hill Road to reduce road closures during storm events and to provide our community with safer access to areas including Wentworth Point, Carter Street and Lidcombe.
This flood study will help inform potential solutions to flooding on Hill Road. For more information on the Hill Road project see the brochure in the Resources section on the right of this page.
Benefits provided by the new flood study include:
FloodSmart Parramatta is a free service for the Upper Parramatta River within the City of Parramatta local government area. FloodSmart Parramatta provides early warning about flooding and was created by Council in partnership with Sydney Water and the NSW Government to help protect homes and businesses that could be affected by flash flooding or flood.
Flash flooding is flooding that occurs very quickly and can lead to rapid rises in water level. Large floods are rare, but even small floods can cause damage and disruption.
FloodSmart aims to provide communities, individuals, and business owners with vital information to understand flood risk in their area. Knowing if you are at risk, how to prepare and what to do in a flood will help keep the community safe.
From late-2024, the FloodSmart service will expand to cover 14 monitoring sites across the Local Government Area providing early warning information about flood conditions in real time to subscribers.
Residents and business owners in the Carter Street Precinct, Hill Road Precinct, Lidcombe, Silverwater, Sydney Olympic Park and Wentworth Point will be able to receive free flood warnings and updates via SMS, email or voice message.
Council will provide more information on how to subscribe once the monitoring system for Haslams Creek has been tested and is live.
Visit Floodsmart for more information on the FloodSmart Service (currently monitoring ten sites, expanding to include Haslam Creek in late 2024).
Collecting information from residents and beginning technical studies is the first step in the NSW Government’s three stage Floodplain Risk Management process.
Following data collection (this stage), Council’s specialists will undertake flood modelling which seeks to map the flow of water, identify potential hazard areas, and forecast depth of floodwater under different size flooding events.
The flood model will be peer reviewed and once approved by Council will be shared with the community for feedback. The Draft Haslams Creek Flood Study is expected to be on public exhibition in mid-2025.
Following assessment of stakeholder and community feedback, further adjustments will be made to the study if required, with the final draft provided to Council for endorsement.
Once the 2025 Haslams Creek Flood Study is endorsed, the final stage of the process will begin with Council starting work on the Floodplain Risk Management Study and Plan. This piece of work will investigate and identify appropriate flood mitigation actions that can be delivered to reduce or resolve flooding in areas with a high flood risk.
When completed, the Draft Haslams Creek Floodplain Risk Management Study and Plan will be presented to the community for feedback. Following assessment of feedback and any modification, it will then proceed to Council for endorsement before being lodged with the NSW Government.
Receiving or participating this survey does not mean your property is flood prone or will be identified as flood affected.
However, you can find out about your specific property’s flood risk by requesting a flood enquiry application pack or by visiting the Council’s website and choosing the appropriate flood application for your circumstances.
To do this, click this link https://www.cityofparramatta.nsw.gov.au/ and follow the steps.
1. Make a request on the homepage
2. Lodge an application.
3. Then click on the appropriate flooding application for your circumstances (Residential, Duplex, Commercial, etc.)
Or call the City of Parramatta Customer Contact Centre at 1300 617 058 and ask to speak with the Flood team.
When rain falls, it finds the quickest way to the river, sometimes this means going through normally dry land or along roads and paths. If the amount of water is higher than the usual capacity of the route, or debris blocks one of these routes it can cause flooding at a local level that is not expected.
This often happens when a lot of rain falls in a very short amount of time overloading our drains and stormwater systems, or if the ground is very wet already and further rain falls.
In areas such as Wentworth Point, there are some additional factors which lead to frequent flooding of Hill Road and other areas, such as high water levels in the Parramatta River.
There are many contributing factors to flooding in Wentworth Point and in the Carter Street precinct particularly on Hill Road.
Wentworth Point and Carter Street are some of the most highly populated areas in our Local Government Area and in the State. With high-density living, a rapidly increasing population, a lot of hard surfaces impervious to water, and in Wentworth Point and Carter Street not much green space to absorb or slow floodwater, managing flooding becomes increasingly difficult.
The gradient of the road (Hill Road is at 0.2% grade and is actually very flat), the number of roads and dwellings which drain to Hill Road also creates a flood risk.
In heavy rain, the local pipes, gutters and stormwater pits cannot drain the water away quickly, resulting in flooding spreading across Hill Road.
Flooding in the Wentworth Point area is also affected by tidal variation in the Parramatta River. High tides play a part in reducing the amount of stormwater that can be discharged into the Parramatta River. When a storm coincides with a high tide, the drainage outlet is covered by the Parramatta River, due to water pressure, water cannot easily drain to the river and water banks up in the drain and pools at the drain inlet increasing the flood risk.
When the rain is more intense, the nearby Parramatta River or Haslams Creek can rise and send floodwaters directly across Hill Road and into surrounding areas.
The insurance industry already has a good understanding of flood risk across the Parramatta Local Government Area and property insurance premiums are set accordingly.
House prices are largely based on the size and presentation of the house, demand from people wanting to live in the area, and the economic conditions at the time of sale.
However, all landowners with properties at risk of flooding should consider flood insurance and discuss this with their insurance provider.
All responses will be treated confidentially. The information you provide will only be used to improve our understanding of flood risk. Personal contact details will not be shared outside of this project and no information will be disclosed publicly or provided to any other parties.
To book a 15-minute appointment with our Flood Team to discuss this survey and/or flooding at your home, please go to the Flood Talk section of this page.
For help filling out this survey or for more information, please call City of Parramatta on 1300 617 058 and ask to speak with the Haslam Creek project team.
You can also email the team via hillrd@cityofparramatta.nsw.gov.au
If you need assistance providing feedback, or you would like information supplied in another language or format, please contact Council's Community Engagement Team via 1300 617 058 or participate@cityofparramatta.nsw.gov.au.
If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language and they will connect you.
카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일 participate@cityofparramatta.nsw.gov.au로 연락하십시오.
다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.
काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या participate@cityofparramatta.nsw.gov.au पर ईमेल भेजें
अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।
市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至 participate@cityofparramatta.nsw.gov.au
如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。
يلتزم المجلس بالتأكد من إمكانية وصول الجميع إلى المعلومات التي
يحتاجونها. إذا كنت ترغب في الحصول على معلومات بلغة أخرى أو نسق
آخر، يُرجى الاتصال على الرقم 1300617058 أو إرسال رسالة إلى
البريد الإلكتروني
participate@cityofparramatta.nsw.gov.au
إذا كنت ترغب في التحدث إلى أحد الموظفين عبر الهاتف بلغة أخرى،
TIS National اتصل بـ
على الرقم
131450
للحصول على خدمة ترجمة
مجانية. اخبرهم بأنك تريد التحدث إلى مجلس مدينة باراماتا وحدِّد لهم لغتك
المختارة وسوف يصلونك بالمجلس هاتفياً
If you are deaf and/or find it hard hearing or speaking with people who use a phone, please contact the National Relay Service at relayservice.gov.au and provide them the City of Parramatta contact number, 1300 617 058.
NSW Government grant given to Council
Stage one Draft Haslams Creek Flood Study opens for community consultation (information gathering) at 9am on Wendesday 13 November
Feedback closes for Stage one of the Draft Haslams Creek Flood Study at 5pm on Wednesday 11 December
Review of community feedback, provision of information to consultants, responding to community enquiries, and reporting to Council
Procurement of flood and drainage consultants and adding Hill Road into Parramatta’s early warning system, FloodSmart
Flood investigation, drainage improvement options analysis & flood management options consultations with impacted communities along Hill Road in...
Completion of detailed design of drainage improvement option for Hill Road for community consultation
Finalisation of flood management design, commencing the drainage upgrading works along Hill Road with regular updates for the...
If you have any questions in relation to this project, please contact us using the details below.
Team: Haslams Creek project team
Phone: 1300 617 058
If you are deaf and/or find it hard hearing or speaking with people who use a phone, please contact the National Relay Service at relayservice.gov.au and provide them the City of Parramatta contact number, 1300 617 058.