City of Parramatta approves plan for future projects and services!

Throughout June 2020, we asked for your feedback on the City of Parramatta Council’s Draft Operational Plan and Budget 2020/21, part of which will assist in guiding the City’s recovery from the COVID-19 pandemic.

The final Operational Plan and Budget for 2020/21 was adopted by the City of Parramatta Council on Monday 27 July 2020, securing the delivery of key community projects and services over the next 12 months. You can find the adopted Operational Plan and Budget for 2020/21 in the resources section.

The plan, known as Year Three of the Delivery Program 2018-2021, details how Council will implement its core services, activities, programs and projects, as well as the budgets, fees and charges to support their delivery.

Council reviews the Operational Plan and Budget annually to ensure activities are on track with its Delivery Program and priority goals.


Council closely considered all submissions received throughout the Delivery Program 2018-21 and Operational Plan 2020/21 public exhibition period, and adopted a small number of changes following exhibition.

Council also retained all feedback and will consider it in the development of the next Operational Plan and new Delivery Program, particularly where feedback related to specific projects and the allocation of longer-term project funding or works programming.

Changes to Parts 1 and 2 (Delivery Program 2018-21 and Operational Plan 2020/21)

Following exhibition, minor amendments were made to Part 1 (introductory content) and Part 2 (details of Council’s focus areas and service measures) of the Plan. These amendments were primarily administrative in nature, e.g. proofing corrections, removal of actions already completed, etc. No significant amendments were proposed.

Changes to Part 3 (Budget 2020/21)

With a focus on financial sustainability and managing the impacts of COVID-19, some final changes were made to the budget following public exhibition, including:

  • Council’s forecast operating deficit for 2020/21 increased from $12.9m to $13.3m. The increase was a result of additional cleansing of Council facilities for 2020/21. Other changes overall in operating revenues and operating expenses were adjusted as a result of the requirement to achieve a 7.5% efficiency dividend across Council.
  • Forecast capital expenditure for 2020/21 increased from $212.4m to $227.1m due to:
    • An additional $1.3m expenditure allocated from the Department of Infrastructure, Transport, Regional Development and Communications to deliver its Local Roads and Community Infrastructure (LRCI) Program.
    • Rollover of unspent funds from 2019/20 to complete capital projects for 2020/21. This is not an increase of funding allocated to capital projects.
    • Rollover of unspent funds relating to Ward Initiatives.
  • Forecast capital revenue for 2020/21 increased from $79.8m to $95.8m due to:
    • Receipt of $1.3m from the Department of Infrastructure, Transport, Regional Development and Communications for the LRCI Program.
    • Delay in receiving funding for grant funded works including the Parramatta Urban Amenity Improvement Program (PRUAIP) and Black Spot grants.

Changes to Part 4 (Fees and Charges 2020/21)

Some minor amendments were made to the Fees and Charges post-exhibition, including amendments due to duplications, rounding of fees and charges, and minor reduction of some fees and charges.

To find out what we heard during the consultation period, please click on the image below.

Engagement results

Please click on the button below for more information.

Frequently Asked Questions

A component of the Delivery Program is an annual Operational Plan, which includes a detailed annual budget, rates, fees and charges for the year ahead. This is reviewed each year to ensure Council’s activities are still in line with its priority goals, and that they are achievable and in line with budget.

In recent months we’ve all been faced with unprecedented changes and challenges with the COVID-19 pandemic. We are committed to supporting our community and staff through these difficult and uncertain times.

In April 2020, Council announced a $3 million relief and recovery package to support jobs and businesses, protect rate payers, accelerate shovel-ready projects and ensure our City recovers as quickly as possible.

As a result of the pandemic, Council is budgeting for an operating deficit of $13.3 million in 2020/21, primarily due to the loss of revenue caused by COVID-19. Council anticipates the budget will return to surplus in 2021/22, pending the impact and duration of the pandemic.

Despite these challenges, our priorities remain unchanged: to ensure our City continues to thrive and to provide the vital infrastructure and services our diverse and growing community needs.

The draft Budget details Council’s funding for projects and services, forecast financial position, and proposed rates, fees and charges for the year. Council has seen significant pressure placed on its financial position as a result of COVID-19, with a forecast 10% reduction in revenue for 2020/21.

The total revenue impact is currently estimated at $28.8m. To ensure continued financial viability over the long term, Council has made some difficult decisions, including:

  • An efficiency dividend of $14.5m across Council
  • Temporary closure of facilities and reduction of events due to COVID-19 with cost savings of $2.2m
  • Capital expenses reduced by $10m
  • Usage of $4m from Council’s Cultural Fund for key cultural services in 2020/21 including the artist studios, Riverside Theatres and events.

You can find more details about the Budget in Part 3 of the document in the resources section.

The Fees & Charges for 2020/21 provide for a general increase of 3.0%.

Select fees have been varied from the standard increase after taking into account other factors such as community benefits and cost recovery. Key changes are listed in Part 4: Fees and Charges 2020/21.

Changes to statutory fees are as per determination.

For more information please refer to the documents in resources section.


Call: 1300 617 058 and ask to speak with Council’s Corporate Strategy Team.