UPDATE

City of Parramatta invited community feedback in late 2021 and early 2022 regarding the operation and management of enclosed tennis courts at Dunrossil Park and George Kendall Reserve.

Thank you to everyone who filled in the survey. For a summary of the community feedback CLICK HERE.

This consultation concluded at 5pm on Friday 28 January 2022.

Prior feedback had raised concerns about people staying on courts longer than they should as well as unauthorised accessing of courts for commercial purposes like coaching or clinics.

The purpose of the community survey was to find out how the local community and users prefer to access the courts at Dunrossil Park and George Kendall Riverside Park. We asked:

  • Do you like the way the courts currently operate?
  • Are there ways Council can improve or increase access?

Council decision

In view of community feedback, Council resolved to implement online bookings and introduce user fees at Dunrossil Park, Dundas Park and George Kendall Reserve following completion of upgrade works at these sites.

Below is a description of the new arrangements:

BACKGROUND

Council surveyed local communities in December 2021 - January 2022 to understand preferences around access to Council tennis courts.

Whether access control should assist in being able to book the court or just manage timings

Upgrades to the facilities or associated infrastructure are not being considered as part of this project

Current access arrangements

  • George Kendall Riverside Park

    Type of use: Tennis

    Operating times: Daylight hours

    Access control: The gate remains unlocked

    Bookings: No booking required (first come, first served). Signage encourages people to use for no longer than 1 hour.

  • Dunrossil Park

    Type of use: Netball (winter), Tennis (summer)

    Operating times: 8am-5pm weekdays, 10am-5pm weekends (7.30pm daylight savings)

    Access control: A generic pin number is listed on Council's website which provides access during operating hours

    Bookings: Netball clubs book in for training and pay a fee as per adopted fees and charges schedule for netball. No bookings required for tennis (first come, first served). Signage encourages people to use for no longer than 1 hour.

COMMUNITY ENGAGEMENT

This consultation closed at 5pm on Friday 28 January 2022.

Thank you to everyone who participated!

For a summary of the community's response CLICK HERE.

Frequently asked questions (FAQs)

Feedback from the local community has raised concerns with people staying on courts longer than they should be as well as accessing courts for commercial purposes like coaching or clinics. Already sporting clubs like netball are required to make a booking to get exclusive access to the court. Council also has tennis courts which customers can exclusively book.

This engagement will only inform Council on what the community’s preferences are for court access. Staff will report back to the community on the results and recommendations from the engagement in early 2022.

At this stage, consultation is considering the operations of facilities. If any upgrades are considered in the future, the community will be consulted on these separately.

Enclosed facilities offer the opportunity for exclusive and controlled access and contain balls and equipment within the facility. There are only a small number of facilities (these two sites, 1 netball court site and tennis court sites) which are enclosed and can offer a different customer experience for sport and recreation activities.

Facilities that are not enclosed are not being considered as part of this engagement and their operations will remain as is.

An online booking system assists in the operation of the courts as it allows customers to secure a timeslot so they have a confirmed booking when they turn up at the courts; it ensures customers follow booking rules (i.e. can only book for a certain amount of time); the system allows Council to track if there are any bookings that may be by a commercial hirer or if there are reports from the community of people not following rules, the hirer can be pin-pointed; it provides data and a database of contacts so we can understand how the courts are used and keep people up-to-date on the courts operations and what programs may be happening locally.

If you would like an insight on how the online booking system operates at some of Council’s tennis facilities, please visit: https://www.cityofparramatta.nsw.gov.au/recreation/tennis-courts

Like Council’s other tennis court and sport and recreation facilities, a fee is associated with exclusive access to a site so that the customer receives a confirmation letter that it is booked for them; it ensures customers don’t block book the court for an extended period and/or book the site and not show up. Booked facilities also have a higher service standard, as higher use means more frequent and specific cleaning/maintenance, maintenance of nets and supporting infrastructure and/or maintaining lighting.

Tennis was the key sport where the community saw a benefit for making a booking and paying a fee as the courts cannot be shared when used for tennis. As Dunrossil and Dundas are in a netball configuration for a period of time, when they are not used for netball, the community will be able to use them. This arrangement has successfully been working at Dunrossil Park so will also be carried over to Dundas Park. When they are able to be accessed as free courts a pin which will be listed on Council's website will have to be entered at the pin pad and the court operating times will be in place. This is to ensure the residents that are very closely bordering the courts are not impacted too early in the morning or late at night.

Support

If you need assistance preparing a submission, or you would you like information supplied in another language or format, please contact Council's Recreation Team on 1300 617 058 or via recreation@cityofparramatta.nsw.gov.au.

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know you want to speak to City of Parramatta Council and your chosen language, and they will connect you.

点击此处

市议会致力于确保每个人都能获得所需要的信息。如果您需要以其它语言或格式获取信息,请致电 1300 617 058 或发送电邮至 participate@cityofparramatta.nsw.gov.au

如果您希望以其它语言进行电话交谈,请致电 131 450 联系 TIS 全国服务中心获取免费传译服务。告诉他们您想与 Parramatta 市议会通话和您选用的语言,他们就会为您接通。

यहाँ क्लिक करें

काउंसिल यह सुनिश्चित करने के लिए प्रतिबद्ध है कि सभी लोगों को अपनी ज़रूरत की जानकारी सुलभ हो। अगर आप किसी अन्य भाषा या फॉर्मेट में जानकारी चाहते/चाहती हैं, तो कृपया 1300 617 058 पर कॉल करें या participate@cityofparramatta.nsw.gov.au पर ईमेल भेजें

अगर आप फ़ोन पर किसी अन्य भाषा में बात करना चाहते/चाहती हैं, तो निःशुल्क दुभाषिया सेवा के लिए 131 450 पर TIS National को कॉल करें। उन्हें बताएं कि आप सिटी ऑफ़ पैरामाटा काउंसिल से अपनी चुनी हुई भाषा में बात करना चाहते/चाहती हैं और वे आपको कनेक्ट करेंगे।

여기를 클릭하세요

카운슬은 모든 사람이 필요한 정보를 이용할 수 있도록 최선을 다해 지원합니다. 다른 언어나 형식으로 된 정보를 원하시면‚ 전화 1300 617 058번 또는 이메일 participate@cityofparramatta.nsw.gov.au로 연락하십시오.

다른 언어로 전화 문의를 원하시면, 통번역 서비스(TIS National) 전화 131 450번으로 연락해 무료 통역을 이용하십시오. 파라마타 시 카운슬과 통화를 원한다고 말하고 해당 언어를 선택하시면 연결됩니다.

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